MADE TO ORDER
Most SCODY products are made after order. Depending on the garment and type of order, manufacturing can take 6 weeks. For standard web orders you should allow 2 to 3 weeks from next Tuesday for manufacturing
SHIPPING
For delivery in Australia we offer 3 Options:
- Australia Post Standard - you will receive your garments in 3 to 6 days after dispatch unless you are in WA, NT or remote in which case it can be longer
- Australia Post Express - This is the fastest possible between SCODY and your destination
- Pickup - you may pick up from SCODY at 2A Staple Street; Seventeen Mile Rocks; QLD 4073; Australia
For international shipping we use Australia Post. All garments are shipped from Brisbane Australia. Please be aware that your country may levy fees, duties, taxes and charges before releasing your garments. Any amounts levied by your country are your responsibility. We offer both an International Standard service and an International Express service.
FREE SHIPPING
Pickup is free.
For delivery in Australia we offer free shipping on retail orders over $75 (including tax but before freight) if you have selected Australia Post Standard.
Please note that free shipping is not available for express post, international orders, custom orders, private shops, club 24/7 and Design Your Own.
COMBINING ORDERS
If you have two orders, each order will be dispatched separately. We are unable to combine orders.
RETURNS AND REFUNDS
We have a money back guarantee on non-sale retail garments. As long as we receive the item unused and undamaged, within 30 days of purchase you will receive a refund. Simply put, all that we ask is that the goods are returned to us in their original condition so that they can be re-sold. If they have been damaged by you, or have been damaged through use, we will not be able to accept their return. See our policy on damaged garments here.
Retail items that are on sale may not be returned, unless they are faulty.
Custom garments including customized retail garments, and including garments purchased in private shops, Club 24/7 and Design Your Own may not be returned.
How do I get a refund?
1. Download and Complete This Form. The form ensures we get the information we need to process your refund.
2. Send the garment and form back to us at:
SCODY ONLINE RETURNS
2A STAPLE STREET
SEVENTEEN MILE ROCKS
QLD 4073
3. Once we receive the garment(s) we will submit the refund for processing with our accounts department. This will take a few business days from when we receive the garment.
4. We will email you to confirm your refund has been processed
Can I come into the Scody Shop?
For returns in Brisbane you can visit our shop at 2A Staple Street; QLD 4073 and we will process the return. If the stock is available we will exchange in store.
EXCHANGES
Simply return the garment you dont want for refund and make a new purchase. We are not able to facilitate direct exchanges.