We value your privacy and are committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website (www.scody.com) or use our mobile applications and services (collectively, the “Services”). It also tells you about your privacy rights and how the law protects you.
By using our Services, you agree to this Privacy Policy and consent to our processing of your personal data in accordance with it. If you do not agree, please do not use our Services.
This Privacy Policy applies to all personal data we collect from you (the customer), or that you provide to us, whether you are a customer, a member of SCODY Rewards, a participant in our events, a subscriber to our newsletter, or a visitor to our website or mobile applications.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other purposes. We will notify you of any material changes by posting the updated version on our website or mobile applications, or by sending you an email or other notification. The date at the top of this Privacy Policy indicates when it was last updated. Please check this Privacy Policy regularly to stay informed.
If you have any questions or concerns about this Privacy Policy or our handling of your personal data, please contact us using the details below.
SCODY Is Bound By Law
SCODY is bound by the Privacy Act 1998, the associated 10 National Privacy Principles for the handling of personal information and the Spam Act 2003.
What Personal Data We Collect and How We Collect It
Personal data means any information that can be used to identify you, either directly or indirectly. We may collect and process the following personal data about you:
- Personal information which may include your name, address, email address, phone number, date of birth, gender, payment details, SCODY Rewards membership number, preferences, interests, feedback, comments, photos, videos, and any other information you choose to provide. This information is used to provide customers with personalised products and services and administer competitions and promotional campaigns, inform customers of special offers or new products or to provide information which we believe will be of interest.
- You may give us information about you by filling in forms on our website or mobile applications, or by corresponding with us by phone, email, social media or otherwise. This includes information you provide when you register for an account, place an order, join SCODY Rewards, participate in our events, subscribe to our newsletter, enter a competition, survey or promotion, provide feedback, request support, or interact with us in any other way. Unless we are informed otherwise, we will continue to use the information collected in this way.
- You can ask to be removed from our mailing lists at any time by emailing [email protected] with the word “unsubscribe” in the subject line. We will unsubscribe you within 48 hours (2 business days) of the request. Normally we collect information from the persons concerned and they are under no obligation to provide it. However, without certain information we may be unable to provide the products or services requested.
Information we collect about you. When you use our Services, we may automatically collect the following information about you:
- Technical information, such as your IP address, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors.
- Information about your visit, such as the websites you visit before and after our website, the products you viewed or searched for, page interaction information (such as scrolling, clicks, and mouse-overs), shopping basket items, transactions, and fulfilment of your orders.
- Information about your use of our mobile applications, such as the features you use, the pages you view, and the time and duration of your use.
- Information about your participation in our events, such as your name, bib number, finishing time, and ranking.
Information we receive from other sources. We may receive information about you from third parties that we work with, such as:
- Business partners, such as payment processors, delivery providers, technical support providers, advertising networks, analytics providers, and search information providers.
- Social media platforms, such as Facebook, Instagram, in addition to Google platforms including Google Ads, when you interact with us or our Services through these platforms.
- Other SCODY customers or members, such as when they invite you to join SCODY Rewards, refer you to our Services, or share their photos or videos with you or us.
- Publicly available sources, such as public registers, online directories, and open data.
We May Use Your Personal Data for The Following Purposes:
- To provide and improve our Services. We use your personal data to provide our Services to you, process your orders, deliver your products, manage your account, communicate with you, respond to your queries or requests, provide customer support, and enhance your experience of our Services. We also use your personal data to improve our Services, develop new features or products, analyse usage and performance, conduct research, testing and troubleshooting, and monitor and protect the security and integrity of our Services.
- To personalise and tailor our Services. We use your personal data to personalise and tailor our Services to your preferences, interests, needs and feedback. This may include customising the content, advertisements and offers we display to you, recommending products or services that may be of interest to you, and providing you with location-based services or features.
- To administer and manage our relationship with you. We use your personal data to administer and manage our relationship with you, such as sending you service-related communications, notifying you of any changes to our Services or policies, asking you to leave a review or feedback, or contacting you for market research purposes.
- To facilitate your participation in SCODY Rewards and our events. If you join SCODY Rewards, we use your personal data to manage your membership, provide you with exclusive benefits, offers and content, invite you to SCODY Rewards rides and events, and connect you with other SCODY Rewards members. If you participate in our events, we use your personal data to register you for the event, provide you with relevant information and services, and display your results and rankings.
- To send you marketing communications. With your consent or where otherwise permitted by law, we may use your personal data to send you marketing communications, such as newsletters, emails, SMS or push notifications, about our products, services, offers, promotions, events and news that may be of interest to you. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our communications, changing your preferences in your account settings, or contacting us.
- To comply with our legal obligations and protect our rights and interests. We may use your personal data to comply with our legal obligations, such as tax, accounting or reporting requirements, or to respond to requests from courts, law enforcement agencies, regulatory agencies, or other public or government authorities. We may also use your personal data to protect our rights and interests, such as enforcing our terms and conditions, defending against legal claims, resolving disputes, or preventing fraud, abuse, or misuse of our Services.
The legal basis for our processing of your personal data will depend on the specific context in which we collect and use it. In general, we will process your personal data on the following legal grounds:
- Performance of a contract. We may need to process your personal data to perform a contract with you or to take steps at your request before entering into a contract with you, such as when you purchase our products or services, join SCODY Rewards, or register for our events.
- Legitimate interests. We may process your personal data for our legitimate interests or those of third parties, provided that your interests and fundamental rights do not override those interests. For example, we may process your personal data for our legitimate interests in providing and improving our Services, personalising and tailoring our Services, administering and managing our relationship with you, facilitating your participation in SCODY Rewards and our events, sending you marketing communications, or protecting our rights and interests.
- Consent. We may process your personal data with your consent, such as when you agree to receive marketing communications from us or our partners, or when you share your photos or videos with us or other SCODY customers or members. You have the right to withdraw your consent at any time by contacting us or following the instructions in our communications.
- Legal obligations. We may process your personal data to comply with our legal obligations, such as tax, accounting or reporting requirements.
How We Share Your Personal Data
We may share your personal data with the following parties for the purposes described above:
- We may share your personal data to provide and improve our Services, personalise and tailor our Services, administer and manage our relationship with you, facilitate your participation in the SCODY Rewards and our events, or send you marketing communications.
- Business partners. We may share your personal data with our business partners who provide services on our behalf or in collaboration with us, such as payment processors, delivery providers, technical support providers, advertising networks, analytics providers, and search information providers.
Accuracy of Information
Accuracy of information is important to us and changes or corrections to information held will be welcomed at any time. You have the right to gain access to your information at any time.
Security of Information
Most personal information is stored in-house. All reasonable steps are taken to protect the security of the personal information held, be it stored in electronic or hard copy form. As we value your privacy we will not give or sell your personal information to any other company for use in its marketing or solicitation.
Complaints Concerning Privacy Practices
Complaints concerning the privacy practices or about how personal information is managed, may be forwarded at any time to the Managing Director. All complaints under this policy will be treated seriously, dealt with promptly in a confidential manner and will not be used to affect the delivery of product to you.
Cookie Policy
For more details about how we handle your personal information, please read our Cookie Policy.
Contact Us
If you have any questions or concerns about our Privacy Policy, feel free to contact us.
Last updated: March 10, 2024
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Note: This Privacy Policy is subject to change. Please check back periodically for updates.